Frequently Asked Questions
Everything you really need to know about, Silver Service Melbourne
What is your phone number to book a taxi?
Call us for bookings on (03) 9304 4489 or send an SMS to book on 0406 764 351.
Can I book a cab via SMS or Text?
YES. You can book a cab with us via SMS or text.
How do I book a cab using mobile TEXT?
Please include your Name, Day, Date, Time, Where you want to be collected from and your destination.
What is short notice to book my cab?
Short notice to book a cab is 30 Minutes.
How do I change or cancel my taxi booking?
Please let us know at least half hours in advance so we can make changes to the booking or cancel the taxi cab booking for you.
Do you have Maxi Taxi or 7 seater van?
No,we do not have maxi taxi/van/minibus in our fleet.
Where do I meet my driver when I land at Melbourne airport?
Our driver will receive you from the terminal. when your flight land, our driver will call or text you and advise you about meet and greet point. We usually pick up from 1 Minute public pick up point, which is right in-front of Park Royal Hotel.
What i need to do if my flight is delayed or canceled?
You don’t need to worry about late or early flight arrivals as our team will monitor your flight so we know when to expect you (subject to the Melbourne Airpot flight information website).
How to find my driver at the Melbourne Airport?
You will given mobile number of your driver as soon as your flight will touch down. When you travel from Melbourne Airport, our smartly presented silver service driver will meet and greet you at arrivals with a nameboard. They will assist you with your luggage and take you to your silver service taxi. On arrival at your destination your driver will also assist you with your luggage.